Before you submit your phone to us, it is imperative that you remove any operating system locks. A locked phone cannot be entered into our program. Please click here if you need instructions on how to do this.
This can be done easily on most phones by using a small tool, such as a paper clip, to pop out the sim tray. Do not worry if you can't, we double check every device to ensure the sim is removed.
Both Android and iOS have options in the system settings to factory restore your device. Once your phone is restored it is ready to be dropped off!
(LINK TO SPECIFIC INSTRUCTIONS)
